Privacy Policy — TD Technology
Last updated: 31 Jan 2026
Business name: TD Technology
ABN: 81 085 530 373
Contact: info@tdtechnology.com.au | PO Box 2331, Clarkson WA 6038 | +61. 419 158 702
1. About This Policy
TD Technology (“we”, “us”, “our”) is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains how we collect, use, disclose, store and protect your personal information.
2. Who This Policy Applies To
This policy applies to:
- Visitors to our website
- Clients and their employees
- End‑users receiving support
- Suppliers, partners and contractors
3. The Personal Information We Collect
We may collect:
3.1 Identity & Contact Information
Name, business name, email address, phone number, job title, postal address.
3.2 Support & Technical Information
Device identifiers, serial numbers, system logs, diagnostic information, error messages, IP/MAC addresses, usernames (never passwords), remote session activity.
3.3 Website & Analytics Data
Pages visited, referral sources, browser/device data, cookies, or analytics captured by our tools.
3.4 Billing & Administration
Account details, invoices, payment confirmations.
We do not store full credit card numbers — Stripe and PayPal process payments directly.
3.5 Sensitive Information
Although we do not intentionally collect sensitive information, incidental exposure may occur during support. Such information is handled with heightened protection, as required by the Privacy Act
4. How We Collect Personal Information
We collect information:
- Directly (email, forms, phone, remote sessions, onsite work, ticketing systems)
- Automatically (Microsoft 365, Notion, monitoring logs, analytics)
- From third parties (vendors, partners, your employer if we support your workplace)
5. Why We Collect and Use Your Information
We collect personal information to:
- Provide IT support, maintenance, monitoring and cybersecurity services
- Communicate with clients and end‑users
- Authenticate support requests
- Manage billing, administration and service provisioning
- Improve system reliability and service quality
- Meet legal and regulatory obligations
- Provide permitted direct marketing
6. Anonymity and Pseudonymity
Where possible, you may interact anonymously.
However, for most support and billing functions, we must verify identity
7. Disclosure of Personal Information
We may disclose your information to:
- Your employer (for work‑related support)
- Our service providers:
- Microsoft 365 (email, cloud storage, identity, collaboration)
- Stripe (payments)
- PayPal (payments)
- Notion (internal knowledge & operations)
- Remote access and support tool providers
- Consultants (legal, accounting, insurers)
- Regulators or law enforcement where required
8. Cross‑Border Disclosure
Some providers in our service stack (Microsoft, Stripe, PayPal, Notion) may store or process information overseas.
Under APP 8, we take reasonable steps to ensure any overseas recipient complies with the APPs.
You may request a list of countries where data is likely stored.
9. Cookies and Analytics
Our website may use cookies, analytics tools, and SDKs to improve performance and security.
You may disable cookies in your browser settings.
10. Data Security
We take reasonable steps to secure your personal information in line with APP 11, including:
- MFA and secure authentication
- Encryption in transit and at rest where applicable
- Role‑based access control
- Secure backup procedures
- Device and network monitoring
- Staff confidentiality and training
11. Data Retention & Deletion
We retain information only as long as required for business or legal purposes.
When no longer needed, we securely destroy or de‑identify it.
12. Access and Correction
You may request access to or correction of your information at any time.
We will respond within a reasonable period in accordance with APPs 12 and 13.
13. Notifiable Data Breaches (NDB Scheme)
If a data breach is likely to result in serious harm and cannot be prevented, we will notify:
- Affected individuals
- The Office of the Australian Information Commissioner (OAIC)
14. Remote Support Consent
By requesting remote support, you consent to our technicians accessing your device solely for troubleshooting.
We recommend closing sensitive documents before sessions.
Remote sessions may generate logs stored in support records
15. Direct Marketing and Opt‑Out
We may send service updates and relevant offers under APP 7.
You may opt‑out anytime via email or unsubscribe links
16. Cross‑Border Vendor & Data Location Transparency
To support APP 1 transparency, you may request a list of:
- Third‑party processors we use
- Likely storage locations (e.g., Microsoft global datacenters, Stripe US/EU, PayPal global, Notion US)
- Safeguards applied under APP 8
17. BYOD & Personal Device Support
If support is provided on personal devices, we access only what is necessary.
You should ensure local backups exist and close unrelated applications.
18. Children’s Privacy
Our services are business‑focused.
We do not knowingly collect personal information from children.
If a child’s data is discovered, contact us for removal.
19. Third‑Party Links
Our site may link to third‑party platforms.
Their privacy practices are separate and should be reviewed independently
20. Complaints
If you wish to complain about privacy handling:
- Contact us at info@tdtechnology.com.au
- If unresolved, contact the OAIC at www.oaic.gov.au
21. Changes to This Policy
We may update this policy periodically.
Revisions will be published on our website in accordance with APP 1 transparency requirements.